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International Orders Policies

Where does Advanced Nutrition Lab ship from?

All orders placed with Advanced Nutrition Lab will process and ship from the United States. Advanced Nutrition Lab warehouse is located in Deerfield Beach, Florida. 

Shipping Cost & Transit Times

The shipping cost and transit time of your order will depend on the total weight of your order and is based on the method of shipping you select at the time of checkout. To see a full list of available shipping methods and options, please add the desired products to your shopping cart and then use the Shipping Calculator in the basket. 

Processing Time

Domestic order within the United States will process within 3-5 business day while International Standard Order will ship within 7-10 business day or 2-4 days for express orders. 

Payment Methods

Pay by Credit or Debit Card
Visa, MasterCard, American Express, Discover, Diners Club, and JCB. 

As Advanced Nutrition Lab is a United States based company, we bill all our customers in U.S. Dollars and allow the customer's card issuing company to process the conversion. The pricing that we offer in local currency is a close approximate (based on exchange rates at the time of purchase). The card issuing company will then process the transaction from your account utilizing the exchange rate that they are currently offering. That amount may slightly differ from the rate of exchange that we are showing on our site. Your card issuing company may also charge you a conversion fee. Advanced Nutrition Lab is not responsible for these fees. 


Customs & Country Regulations

Please know that we do try to adhere to each country individual import policies. While we do our best to make sure that we don't ship prohibited products, it is up to you to double check your country's import policies before ordering. Orders that are seized by your local customs cannot be refunded. 

Duties & Taxes

We currently ship all packages with DDU (delivery and duties UNPAID). This means your package is usually delivered by local mail carrier at the final destination or you may be required to collect the parcel from the postal facility directly. Your mail carrier may or may not charge duties and taxes. We do not collect taxes and duties during checkout and therefore you are responsible for paying these if you are required. If you have questions regarding how/when duties and taxes are charged, we advise contacting your Customs office directly. 

Incorrect Address

If the shipping address on your order is incorrect, please note that we cannot change the delivery address after an order has been shipped. Please know that we work directly with our shippers to help resolve address issues when possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you've made an error in the shipping information on your order. If such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees and we’ll only be able to refund you for the cost of the merchandise only. 

Package Loss

Although it is rare for international orders to get lost or delayed, please be aware that it can happen. Due to the import clearance process in your country and depending on the shipping method you chose international orders can take up to 35 business days to clear customs. An international order will not be considered ‘lost’ until 35 business days from the date of shipment. We are unable to process claims until 35 business days period has passed. In the event your order has been lost, you must contact our customer support department at support@advancednutritionlab.com and report it as lost to us within 60 calendar days of date of purchase. Depending on your location, courier selection, and any history of similar problems, we’ll work to help resolve this issue. Orders that hasn't been reported within 60 calendar days will not be eligible for refund. Refunds are not available if you choose a non-trackable shipping method and your order is lost. 

Returning Items

If your parcel is being returned to sender due to any reason such as: Unclaimed, Incomplete/Insufficient Address, Denied Entry by Customs, Prohibited/Banned items, or being Refused only once the parcel arrives back to our facility will a refund for the purchase price of the products minus the shipping cost will be issued. Before a refund is granted, the parcel must be checked in at our facility. You may be responsible for return shipping fees. Unfortunately, unless the order is returned back to our warehouse in an undamaged and resalable condition, we cannot issue a refund. We cannot be held responsible for delays and transit times if your parcel is being returned. Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed. 

Disclaimer

Advanced Nutrition Lab cannot be held responsible for any laws or regulations that result in Customs applying additional cost to your order, whether tax or duties, nor any related delivery delays or seized products. In the event additional fees are assessed to your order, your local Customs authority will contact you directly. As Advanced Nutrition Lab is a United States based company, we bill all our customers who use a debit or credit card in U.S. Dollars and allow the customer's card issuing company to process the conversion. By ordering from Advanced Nutrition Lab, you agree to our policies above. Advanced Nutrition Lab reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.