Domestic Returns and Exchanges Policy
We want you to be completely satisfied with your purchase. We accept back items 30 days from the ship date that have not been opened or used. Refunds are granted for the purchase price of the product, including shipping cost. Items that have been opened, used, or are not in a resellable condition are not eligible for a refund.
Any issues or problems with orders that did not arrive on time should be reported to our Customer Service at firstname.lastname@example.org within 60 calendar days of your order ship date. Orders that are not reported within 60 calendar days of the ship date will not be eligible for refund.
What if I need to return an item after 90 days?
Unfortunately, items that are over 30 days from the ship date are taken back on a case by case basis. Orders returned after 30 days will be subject to a 25% re-stocking fee.
What if my item has been opened?
Items that have been opened, used, or are not in a resellable condition are NOT eligible for a refund.
What do I do if I receive a damaged, expired or incorrect product?
Products should be inspected immediately once delivered. If you receive a damaged, expired or incorrect product, you must contact Customer Service within 48 hours of receiving your product at email@example.com with images and details pertaining to the concern with your order. Details provided will be reviewed by our team and we will proceed in the necessary manner.
How long will it take to receive a credit from my return?
We process returns daily (Monday-Friday). As soon as we receive your order, it will be inspected, and your return will process. If a credit is to be issued, you should see the credit come through within 3-10 business days, depending on your bank's procedures and how quickly they process the credit.
To send an item back, simply follow these steps:
STEP 1 – Contact Us:
Send an email to firstname.lastname@example.org requesting to have a refund.
STEP 2 - Get Information:
We will send you the information needed to return the item/s.
STEP 3 - Send it Back:
Mail the package back to:
Advanced Nutrition Lab
10685-B Hazelhurst Dr. #24109
Houston, TX 77043
Your return will be processed immediately after we receive it. Your return will be processed immediately after we receive it. A refund for the purchase price of the products including the shipping cost will be granted.
More things to know...
All returns of "duplicate items" (items previously returned by the same customer from a previous order) are subject to approval. Unfortunately, items that are over 30 days from the ship date are taken back on a case by case basis only. Please contact Customer Service to check eligibility for return before returning items. Please know that we are unable to issue checks or cash back for returned products.
IMPORTANT: If your parcel is returned to our facility and we are charged a fee to receive the order back, that amount we are required to pay will be deducted from your total refund. If the amount we are charged is greater than the refund amount of the purchase price, no refund will be issued for the order. By ordering with Advanced Nutrition Lab, you agree and acknowledge these terms and conditions.
Incorrect Address / Returned Items
If the shipping address on your order is incorrect or incomplete, please note that we cannot change the delivery address after an order has been shipped. We cannot be held responsible for any delays, fees, loss of package, or other delivery issues if you've made an error in the shipping information on your order. If such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind.
Orders that are returned to us due to an address error will be refunded for the purchase price of the product. Unfortunately, unless the order is returned back to our warehouse in an undamaged and resalable condition, we cannot issue a refund. Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed.
If your parcel is being returned to sender due to any reason such as: Unclaimed, Incomplete/Insufficient Address, Prohibited Import / Denied Entry by Customs, or being Refused only once the parcel arrives back to our facility will a refund for the purchase price of the products minus the shipping cost will be issued. Before a refund is granted, the parcel must be checked in at our facility. You may be responsible for return shipping fees.
Unfortunately, unless the order is returned back to our warehouse in an undamaged and resalable condition, we cannot issue a refund. We cannot be held responsible for delays and transit times if your parcel is being returned. Refunds issued will be for the cost of the merchandise includying shipping costs.